Help and Support Channels
A one hour Ticket Resolution Warranty
Each ticket that you post to the technical help and support team will be attended to within up to 60 minutes. All standard problems shall be responded to asap. Yet, if the support inquiry you have posted needs the aid of a certified administrator, we are going to send the ticket to him and will notify you about the hold–off.
Professional Technical Help Service
We give you 24x7 tech help via a turbo–fast ticket program built into your Control Panel. You may e–mail us at any time about any of the packages that come pre–installed on your virtual server, including the chosen Linux distribution, the server management panel and our custom made Web Control Panel.
A Descriptive Help Section
An in–depth and constantly updated knowledge base is integrated into our custom–built Web Control Panel. It includes quick tips on how to carry out all the necessary web site managing duties. The Help area provides extensive how to content articles and step by step video courses. You can reach the Help zone by clicking the Help or Video buttons in the upper right corner of each Control Panel section.