Support Channels

  • 1 hour ticket response time
  • An Intuitive Help Center

  • In the Web Control Panel you will find a comprehensive Help Center section offering a plethora of how–to articles and regularly asked questions. They are compiled by our support team of qualified techs. Just type in your question and our smart system will provide you with the best possible answer.

  • Top quality support service
  • Tutorial Video Clips

  • We have compiled a selection of how–to video tutorials that detailedly demonstrate how you can handle a typical issue connected to your Linux shared hosting account. You’ll find the videos in the Help Center.

  • Intuitive help center
  • A Sixty–Minute Support Ticket Response Time Guarantee

  • Our semi–dedicated servers are backed up by a round–the–clock help desk service and come with a 1–hour response guarantee. Our accomplished support engineers will be online for you around the clock and will solve any issue that you might chance upon within maximum 60 minutes after the client support ticket submission. Normally, a reply will be provided to you in less than 20 minutes.