Client Support Channels
A One–Hour Support Ticket Response Time Guarantee
All your support requests will be dealt with within maximum 60 min after the trouble ticket or e–mail was received. If your case needs further assistance from a server administrator, we will direct the support ticket or the e–mail to the person on duty, without delay and will leave a note to inform you that more time will be required for reaching the optimal solution. And if you order our Admin Services package, any of the tasks included there will be executed whenever you like.
A Top–Notch Help Desk Service
If you need assistance with our Web Control Panel or with any of the apps that we’ve pre–installed on the dedicated server for you, you can reach the technical support team at any time via the ticketing system. Furthermore, should you require assistance administering your dedicated server, you can order the Admin Services package, which includes OS updates on a weekly basis, installation and problem troubleshooting services, server monitoring and rebooting services, backup hard drive storage space, etc.
An Easy–to–Navigate Help Area
We have equipped the Web Control Panel with an in–depth knowledgebase, which features elaborate explanations of all its features and functions. Besides, we have prepared exhaustive video tutorials that will further explain to you how to perform a certain action or troubleshoot a regularly encountered issue. All the educational articles and the tutorial videos are easily reachable from every section of the Web Control Panel via the Videos and Help buttons located in the upper right corner.