A 99.9% Server Uptime
Our shared hosting system is based on a solid, enterprise–class hardware configuration and a heavily tweaked Linux distribution. Thus, irrespective of what your web site is, or how many website visitors you have, or even if there’s a denial–of–service attack, our servers will stay up and your websites will remain visible online.
All Linux shared hosting plans offer a 99.9% server uptime guarantee. And regardless of which datacenter you opt for, our guarantee remains the same.
A 99.9% Network Uptime
To be able to deliver a high–end hosting service, you can scarcely trust the default network configuration in a datacenter. We’ve set up our own custom network to ensure a blazing–fast connection speed with the outside world.
And because of this, regardless of which datacenter facilities you choose: our US datacenter, our UK datacenter, in our datacenter FI, in our East Europe datacenter or our AU datacenter, you can enjoy an assured 99.9% network uptime. And this uptime guarantee applies to all hosting solutions offered in each datacenter.
A 30–Day Money–Back Guarantee
Our company offers a 30–day money–back guarantee with all our cloud hosting plans. In case you are not happy with our web hosting services, or if you find them inadequate, or if you decide that you need a Linux VPS hosting instead of a cloud hosting package – you will receive a reimbursement, no questions asked.
All domain name registrations are non–refundable, but you will continue to have complete control of your domain names even if you delete your web hosting account with us.
24/7 Technical Support
We’ve diligently chosen each member of our 24x7 support department to make certain that we can provide the best customer support service that you can possibly get. Each of our tech support engineers has several years of experience dealing with hosting accounts behind his back, hence they know what they are doing. Moreover, they’re available 24x7 – you can call them at any moment and they’ll respond to you as fast as possible.
Their average response time is less than 20 minutes, while with many other web hosting providers you are forced to wait for days. And we also offer you a 1–hour response time guarantee. No matter what happens, your inquiries will be replied to in less than 1 hour.