24/7 Customer Support in Shared Hosting
The customer and tech support services for all of our shared hosting plans are twenty-four-seven, thus you can forget about waiting for a couple of days to receive assistance. In case you are not our client yet, you can call us, chat with an agent or send an email. In case you currently have an account, you are able to open a support ticket in addition to the other three options for communication. You can choose the most suitable way to contact us depending on what your location is or the hardware you use. We will help you for almost any hosting-related question that you have or problem that you may encounter and even if you get in touch with us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming issues you could open a ticket, but even in this situation the maximum response time will never exceed 1 hour.
24/7 Customer Support in Semi-dedicated Hosting
All of the Linux semi-dedicated hosting that we supply come with 24/7 customer and tech support, which means that regardless of what issue you experience, you are able to contact us and we will help you straight away. The guaranteed reply time for every email or ticket that you open via your Hepsia web hosting Control Panel is just one hour; the actual response time hardly ever exceeds twenty minutes. In addition, we offer telephone support with multiple local numbers around the globe and a live chat, so you're able to contact us and find more information about our services even if you don't have an account yet. We are able to assist you with any kind of question or a difficulty you may have - payment methods, package features, e-mail configuration, hosting account settings, and so on. If you employ our services, you will not ever have a situation where you should wait for a day or two to get a problem solved like you'll have to do with various other companies.
24/7 Customer Support in Dedicated Web Hosting
If you get a dedicated server from us, you are able to get in touch with us anytime using various channels and the maximum time that you will need to wait for an answer is approximately 1 hour, which means that you can forget all about waiting an entire day. Our customer and tech support service is online 24/7 no matter if it's a weekend or a holiday and we can help you with anything relevant to the apps that are pre-installed on the server. To get in touch with us about a technical issue, you can open a trouble ticket via the Help section of your billing Control Panel or you can send us an e-mail message. If you have any kind of general questions or you would like to find out about our web hosting services before you order, you can take advantage of our live chat or you can call one of the local telephone numbers that we have in different countries around the world. When you'd like to have assistance with third-party software that you are unable to install or manage effectively, you are able to add the Managed Services upgrade to your package and our system administrators will assist you.